FlashSync AI (operated by ISF Consultant & Business Solutions) provides clear mechanisms for business customers to request the deletion of eligible account records, WhatsApp integrations, and processed customer data.
1. Overview
You may request deletion of eligible account and personal data associated with FlashSync AI, subject to applicable legal, security, fraud-prevention, accounting, dispute-resolution, and operational retention requirements.
2. Types of Data Deletion You Can Request
Depending on your requirements, you can request three types of data removal:
A. Full Account Deletion
Deletes your FlashSync AI business account, agent profiles, API credentials, canned replies, bot configurations, and subscription records.
B. WhatsApp Integration Disconnect
Revokes Meta access tokens, disconnects WhatsApp Business Account IDs (WABA ID) and Phone Number IDs, and stops active webhook subscriptions.
C. Customer Data Purge
Purges stored customer contact lists, message exchange histories, lead records, and order interaction logs associated with your account.
3. How to Submit a Deletion Request
To submit a data deletion request, send an email from your registered business email address:
Send your written request to our customer support team:
Subject: Data Deletion Request - [Your Account / Business Name]
4. Information Required for Account Identification
To verify account ownership and locate the correct records, your request should include:
- Account Email Address: The primary email address associated with your FlashSync AI account.
- Business/Company Name: Registered entity name associated with the account.
- WhatsApp Business Asset ID (Optional): WhatsApp Business Account ID (WABA ID) or Phone Number ID, if requesting integration disconnect.
- Scope of Request: Specify whether you require Full Account Deletion, Integration Disconnect, or Customer Data Purge.
5. Review and Processing
We will review and process valid deletion requests within a reasonable period, subject to identity/account verification and applicable legal or operational requirements.
6. How to Disconnect FlashSync AI directly via Meta
You can also revoke FlashSync AI's permissions directly inside your Meta Business Manager at any time:
- Log into your Meta Business Manager.
- Navigate to Business Settings > System Users or Integrations > Connected Apps.
- Locate FlashSync AI and click Remove Access or Revoke Permissions.
7. Statutory Retention Exceptions
In certain circumstances, specific administrative data cannot be immediately erased if retention is mandatory under applicable laws (e.g. tax invoice records, financial transaction logs, statutory audit requirements, or active legal dispute holds). Any retained records are strictly archived in secure isolation and deleted immediately upon expiration of the mandatory retention window.
8. Data Deletion Assistance & Support
For inquiries or assistance regarding data removal, contact our data protection team: